Refund policy

All our wall murals are custom designed and printed for you. Because of that, Design My Walls cannot offer refunds on any product after an order and payment is made. However, if you are unhappy with your wall art please get in touch with us via email, and we’ll try to turn that frown, upside down! We will accept returns, and offer an exchange for incorrect, defective or damaged items only. Please thoroughly check mural before installation as we cannot replace item once it has been installed. Items must be returned, unused, in their original shipping tube within 14 days of receipt. We will repay the return shipping costs. Please contact us first before returning items.